Q: Can I customize specifications and appearance details?
A: Customization is available. You can add, remove or replace components, as well as adjust appearance details. Mass production will start after sample confirmation.
Q: What is your MOQ? Do you support mixed batch orders?
A: The MOQ varies by model. Mixed orders with multiple models are supported. Terms can be flexibly negotiated according to your order quantity.
Q: What is your product warranty period?
A: We provide standard warranty coverage for non-human-induced quality issues. The frame is guaranteed for 5 years, and regular components for 2 years. Daily wear and tear is not covered by the warranty.
Q: Product compliance certification and applicable market scope?
A: We mainly target the European market. All E-bikes and accessories comply with EU standards and can meet the customs clearance and sales requirements of various European countries. For special certification regulations in other countries and regions, we can complete the certification according to customer needs and provide corresponding compliance certification documents.
